Payment

We accept credit/debit cards & Paypal. ALL SALES ARE FINAL! We will ONLY allow returns/ or exchanges for matters that result in a fault from our team or if you receive the wrong or defected product. We are not responsible for customers choosing the wrong size or wrong color garment. We are not responsible for customers putting the wrong shipping/or billing address once purchased. Please feel free to ask us any questions before or after you purchase. Thanks for supporting TSOHAI!

 

Shipping

All items are made to order and then shipped. It typically takes 5-7 business days to process an order and then its shipped. Once shipped it takes 1-5 business days for domestic orders and 2-6 business weeks for international orders. Once shipped you will receive a confirmation email with tracking information. If a customer orders and wants us to send the item to a different address that is not associated with the order, it will be at our discretion if we choose to do so. 

IN STORE PICK UP: Our print shop is located Atlanta, GA. If you would like to pick up your order please send us a message. 

HOLIDAY SHOPPING: During holidays and Christmas the volume of orders tend to increase at our print shop. Our processing time might change to 7-10 business days before shipping. We will do everything in our power to get your orders out promptly during the holidays. Happy shopping!

 

Refunds and Exchanges

Refunds are only eligible if the product gets lost in transit, is defected, or customer received the wrong item. WE WILL NOT refund for choosing the wrong size, color, garment type or for customers sending the wrong shipping information.

 

Additional policies and FAQs

There is a sizing chart in the photo section of each listing. The sizing chart gives detailed measurements of each size. The column in the middle shows the width and the column on the left shows the length of the size. The numbers are in inches. We kindly ask buyers to please refer to the sizing chart and measure themselves accordingly before purchasing. Refunds are only eligible if the product gets lost in transit, is defected, or customer received the wrong item. WE WILL NOT refund for choosing the wrong size, color, garment type or for customers sending the wrong shipping information.

 

IF YOU HAVE ANY QUESTIONS OR CONCERNS PLEASE FEEL FREE TO CONTACT US BELOW


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